Ticketing FAQs

Where can I buy tickets?

Tickets can be purchased online via the exhibition page. We recommend booking in advance, as popular dates and times may sell out.

After purchase, your ticket will be emailed to you and can be presented on a mobile device or printed for entry.

Tickets can also be purchased in person at the Gallery Concierge Desk in the Atrium or at the Gallery Shop.

What time can I enter with a Timed Ticket?

Your ticket includes a 30-minute entry window (for example, 10–10.30am). You may enter at any time during this period.

Once inside, you are welcome to enjoy the exhibition for as long as you like during standard Gallery opening hours.

What happens if I miss my Timed Ticket session?

If you arrive more than 30 minutes after your allocated entry window, please proceed to the exhibition entrance in Gallery 25. Staff will do their best to accommodate you in the next available session, subject to capacity.

Can I change the time of my Timed Ticket?

Yes, provided there is availability in your preferred session.

If you purchased your ticket online, you can change your entry time using the link included in your confirmation email.

If you purchased your ticket in person, please call (08) 8207 7021 during Gallery opening hours and our team will assist you.

I have a Flexi Ticket. Do I need to select a visit time?

No. Flexi Tickets can be used at any time during standard Gallery opening hours and do not require a pre-booked entry time.

Can I buy a ticket when I arrive?

Yes. Tickets may be purchased in person at the Gallery, subject to availability.

How long can I stay in the exhibition?

There is no time limit on your visit once you have entered the exhibition, regardless of whether you hold a Timed Ticket or a Flexi Ticket.

Can I leave and re-enter the exhibition?

Tickets are valid for a single entry only, with the exception of Season Pass holders.

Pass-outs and re-entry are not available for other ticket types.

I have a Seniors Card. Can I purchase a concession ticket?

Yes. Seniors Card holders can access concession-priced Wednesday Seniors Card Tickets for timed-entry sessions on Wednesdays.

I have a Companion Card. How do I obtain a complimentary ticket for my companion or carer?

Companion Card holders can purchase their own exhibition ticket online (Timed or Flexi) and collect a complimentary Companion Card ticket for their companion or carer from the Atrium Ticket Desk on arrival.

When is the last entry to the exhibition?

The final timed-entry session begins one hour before closing, with last entry available up to 30 minutes before closing.

For the best experience, we recommend arriving at least 45 minutes before closing to allow sufficient time to view the exhibition.

Please note that the exhibition begins closing 15 minutes before the Gallery closes.

Can I cloak my bag?

Yes. Large bags and backpacks must be cloaked and can be stored in either of the Gallery's cloakrooms, located in the Vestibule and the Atrium.

Small shoulder bags may be carried throughout the exhibition.

Membership FAQ's

Can I still get a members ticket if I don’t have my members card?

Yes—if you arrive at the gallery without your members card, please ask the staff at the shop to check your members status and issue you a temporary card.

Can I renew my membership and receive a ticket at the gallery in-person?

Yes—you can renew your membership at the Gallery Shop.

If I lost my members ticket, can it be reprinted?

Yes—if you have a member’s ticket from a renewal or one you purchased online and the ticket is recorded in Ticket Booth and has not been scanned or used, your ticket can be re-printed at the ticketing desk. You can also contact the membership office for your ticket to be re-sent to you via post or email.

Do members 2+ year new or renewal complimentary tickets expire?

Yes—they are only valid for the duration of Monet to Matisse and must be used within that timeframe. Tickets cannot be transferred to upcoming exhibitions.

I renewed or joined online and haven’t received my ticket yet. How do I get it? 

Your ticket will arrive in the post with your new members card. If you are planning on attending the gallery within two weeks of joining or renewing online, please contact the members office and our staff can arrange for your members pack to be placed at the ticketing desk for collection.

Are there reciprocal membership privileges for members of other galleries?

Yes—AGSA has agreements with major galleries or museums within Australia and internationally through reciprocal membership. Members of major galleries across Australia can present proof of membership at AGSA to receive reciprocal benefits such as discounted ticketing and access to the Members Lounge.

For detailed membership information please visit  AGSA Members FAQ.